Pre-Arrival Online Check-in, Just Like the Airlines

Online check-in = happier guests & staff

Did you know that FrontDesk Master offers free online check-in? This user-friendly feature makes arrival so much simpler. When guests enter their details online ahead of time, in-person check-in becomes faster and more enjoyable. 

It’s also a win for your staff. With the bulk of the data entry out of the way, they have more time and energy for what really matters. Like welcoming guests! Or sharing insider tips about where to eat and what to see. So online check-in can improve guest relations, but that’s not the online benefit. It also makes operations easier: 

  • Prevent data-entry mistakes during check-in 
  • Collect guest details in advance
  • Spot no-shows
  • Chat with guests before they arrive

Set up and customize in 5 minutes

Online check-in isn’t complicated. It’s fast, easy, and flexible. Fast because setup takes less than five minutes (click Online Guest Accounts, click Settings, click Enable). Easy because your PMS will always notify you when a guest has checked in online. And flexible because you have the power to customize the process from start to finish:

  • Customizable guest details: You choose the details that guests must provide during online check-in (such as gender, phone, and arrival time), and your cancellation rules.
  • Automatic email invitations: You decide when FrontDesk Master will send automatic emails inviting guests to check in online (such as “3 days before arrival”).
  • Instant updates and confirmations: After check-in, guest details automatically appear on your reservation form, the booking status updates on your calendar, and you receive an email confirmation. 

Still have questions? 

We are always happy to chat! Whether you already use FrontDesk Master or you’re thinking of trying our system, contact our sales manager Florencia, at florencia@frontdeskmaster.com.