Interview with Tomás from Hostal Providencia
“Best experience with FDM – it’s my top strategic partner.”
Impacting the community through hostel experience
Born from a random idea, today, Hostal Providencia in Santiago is the biggest hostel in Chile. We’ve asked its owner Tomás about his story.
From this interview, you’ll find out:
→ the seed idea that was the beginning of Hostal Providencia
→ what you should do to serve a top-notch guest experience
→ why FrontDesk Master is their top strategic partner
– How did you get into the hostel industry? What were the beginnings of Hostal Providencia?
– In 2008, with my former roommate and partner. We used to rent rooms to international students that came to Santiago-Chile, and we realized that this industry was completely underdeveloped
– What’s your favorite thing about working in the hostel industry?
– Bring impact to people and community. We touch lives.
– What do you know about your work now that you wish you’d known when you first started?
– Very little, just an overall understanding of how to make things correct and well done.
– In your opinion – what is the key to the top-notch guest experience? How do you make sure your guests have the best stay?
– To do surveys and track customer experience frequently.
– How has been an experience with FrontDesk Master and our team so far? And what advice would you give to other hostel owners when it’s time to choose PMS?
– Best experience with FDM – it’s my top strategic partner.
My advice is to understand how integrated into other systems the PMS is. For example, if the PMS integrates with an electronic invoice – generate an automatic invoice and not repeat the process.
Other important matters are: If PMS has ERP, has emailing modules, statistics online and accurate, integrated to revenue management software, check-in online, passport readers, black list database, etc.
FrontDesk Master has all of the above.
– Finally, what’s your favorite hostel memory? 🙂
– When we hosted the Hostel World 2018 Latinoamerica party, many friends / Hostel owners went to my house and shared nice moments.
Find out more about Hostal Providencia on their website
See how easy is managing your hostel with FrontDesk Master
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